Shipping policy

We’re so excited to get your order to you! Please take a moment to read through our shipping information below:

• Processing & Shipping: Orders are generally processed and shipped within 3–5 business days. Please note that business days exclude weekends and public holidays.

• Tracking Information: Once your order has been shipped and is out for delivery, you will receive a tracking number so you can keep an eye on your package.

• Delivery Times: While we aim to get your order to you as quickly as possible, delivery times may vary depending on the courier, your location, and other circumstances.

• Courier Delays: Planet Stationery is not responsible for delays caused by the courier or shipping provider, including unexpected delays, delivery backlogs, weather conditions, public holidays, strikes, or other circumstances beyond our control.

• Incorrect Information: Please make sure your delivery address and contact details are correct before placing your order. Planet Stationery cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided at checkout.

• Lost or Damaged Parcels: Once your order has been handed over to the courier, it is the courier’s responsibility to deliver the parcel safely. If your parcel is lost or arrives damaged, please contact us as soon as possible so we can assist you with the next steps.

• Please Be Patient: We know how exciting it is to receive your stationery goodies! While we do our best to ensure a smooth and speedy delivery, some delays may unfortunately be outside of our control.

By placing an order with Planet Stationery, you acknowledge and agree to the shipping terms outlined above. For any enquiries, email us at info@planetstationery.co.za